20 More Quotable Quotes from the Global Leadership Summit 2015 Part II

Today’s post contains 20 more great quotes from speakers at the Global Leadership Summit last week. If you missed the first post you can access it here.

1. Art isn’t about drawing; it’s about learning to see. What organization doesn’t need this ability? Ed Catmull (Pixar Pictures)
2. Talent can get you to the top but only character will keep you there. Craig Groeschel
3. We don’t hire people we select people. This is the first step to employing caring people. Horst Schultze
4. In a growing company you are under-qualified every day. Liz Wiseman
5. When God asks you a question, remember that it’s not because he doesn’t know the answer. Sam Adeyemi
6. I don’t want a job I am qualified for because then I’d have nothing to learn! Work satisfaction increases as our level of work challenge increases. Liz Wiseman
7. Whenever we delegate tasks we create followers. When we delegate authority we develop leaders. Craig Groeschel
8. No one can claim superiority over another human being. Horst Schultze
9. When we professionally linger too long on a plateau a little part of ourselves dies. Liz Wiseman
10. You cannot do leadership without a source of regenerative strength. What is your source? Bill Hybels
11. It is immoral to hire people to perform a function. I hire them to join my dream. Horst Schultze
12. The rookie zone is powerful because we don’t like it. As a result, we work hard to reduce the tension. This produces great results, ones which are often beyond the expected capacity of a rookie. Liz Wiseman
13. As an organization changes your mindset as a leader also has to change. This becomes the lid to you organization. Whenever my organization starts to settle I believe I have to lift my lid, my capacity I have to think and act in a different way to achieve different results. Craig Groeschel
14. Signs that your performance is at a plateau | the remedy to your plateau:
    – Things are running smoothly | Throw away your notes.
    – You already have the answers | Become the one who asks the questions.
    – You get positive feedback | Admit what you don’t know to others.
    – You’ve become the mentor | Let someone else lead.
    – You’re busy but bored | It’s time to disqualify yourself and put yourself at the bottom of a learning curve.  Liz Wiseman
15. The five C’s of expanding your capacity.
    Build your confidence.
    2. Expand your connections.
    3. Improve your competence.
    4. Strengthen your character. If character is not strengthening your capacity is weakening. We need to check our leadership for leaks.
    5. Increase your commitment.

Sheila Heen, co-author of the book Thanks for the Feedback provided my favorite session. I have grouped her quotes as they flow best together.

16. We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback. Sheila Heen

17. The fastest way for an organization to improve feedback is for the leader to personally model it. Sheila Heen
18. There are three kinds of feedback and organizations must utilize all three to be effective:
    Evaluation. This rates you against standards and peers. It lets you know where you stand.
    2. Coaching. This information helps you get better and learn. It is an engine for learning.
    3. Appreciation. Most desire for feedback is usually for appreciation. It motivates us. Sheila Heen
19. 93% of employees feel underappreciated. When work gets difficult, appreciation is the first thing to drop. Sheila Henn
20. Evaluation and coaching get tangled together. When this occurs, the noise of evaluation drowns out coaching efforts. Think of this like a term paper. When you get your assignment grade back (evaluation) you tend to tune out the professor notes in the margins (coaching) if the grade is higher or lower than expected. Sheila Heen

Dr. Jeff Suderman is a leader-in-process, consultant and professor who works in the field of organizational development. He partners with clients to improve culture, leadership, teamwork, organizational alignment, strategy and organizational future-readiness. He resides in Palm Desert, California. Twitter: @jlsuderman