My news feed is filled with articles that provide easy answers. Do these headlines sound familiar? Seven steps to solving workplace conflict Three things that will change your life […]
This week I asked someone a rather simple question: “Is your future singular or plural?” At first glance, it appears to be a rather innocent sentence. […]
When I ask people to define effective leadership I get a wide array of answers. However, they often share a common them and it is something called change. […]
Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
Earlier this week I shared a great infographic about differences in global leadership (24 Charts of Leadership Styles). It used the amazing work of Richard Lewis and his […]
Much ado about globalization has occurred over the past two decades. Spurred by technology, the ease of travel and our never-ending appetite for cheap products, our […]
In the past 15 months, 19,739 people (and counting) have responded to a discussion forum on LinkedIn. The question posed was rather simple, “What is the single-most important quality for […]
Several months ago I blogged about how an on-line discussion thread sought to define leadership in one word (see 19,731 Definitions of Leadership). It was an […]
Charisma and I have a troubled relationship. I find myself drawn to it and have often enjoyed that special sparkle that a charismatic leader possesses. However, […]