Leadership

October 13, 2022

The Problem with ‘7 Steps’ and ‘3 Things’: Embracing Complexity

My news feed is filled with articles that provide easy answers. Do these headlines sound familiar? Seven steps to solving workplace conflict Three things that will change your life […]
October 6, 2022

How does information become power?

The adage “information is power” is so common that we often fail to reflect on what it really means. This simple concept is foundational to how […]
September 29, 2022

Is Your Future Singular or Plural?

This week I asked someone a rather simple question: “Is your future singular or plural?” At first glance, it appears to be a rather innocent sentence. […]
July 7, 2022

Leading Change [Infographic]

When I ask people to define effective leadership I get a wide array of answers. However, they often share a common them and it is something called change. […]
June 30, 2022

Customer Service – The Ritz-Carlton Way

Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 16, 2022

Improving Your Working Relationship With Your Robot Assistant

Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
June 9, 2022

The B-Word: What Busy Really Means

Today’s content is a repost of one of my favorite blogs of all time. It continues to challenge me and I trust it will do the same […]
May 12, 2022

27 Charts of Leadership Communication Styles Around the World

Earlier this week I shared a great infographic about differences in global leadership (24 Charts of Leadership Styles). It used the amazing work of Richard Lewis and his […]
April 28, 2022

Going Tribal: When Globalization Fails

Much ado about globalization has occurred over the past two decades. Spurred by technology, the ease of travel and our never-ending appetite for cheap products, our […]
April 21, 2022

19,739 Definitions of Leadership (or Baking a Cake with One Ingredient)

In the past 15 months, 19,739 people (and counting) have responded to a discussion forum on LinkedIn. The question posed was rather simple, “What is the single-most important quality for […]
April 14, 2022

My Favorite Leadership Quality (It Begins with ‘H’…)

Several months ago I blogged about how an on-line discussion thread sought to define leadership in one word (see 19,731 Definitions of Leadership). It was an […]
March 31, 2022

The Two Faces of Charismatic Leadership

Charisma and I have a troubled relationship. I find myself drawn to it and have often enjoyed that special sparkle that a charismatic leader possesses. However, […]