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Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
Today’s content is a repost of one of my favorite blogs of all time. It continues to challenge me and I trust it will do the same […]
For many years I worked in administration overseeing college and university recruitment and retention efforts. When our household had Junior and Freshman boys, I was enjoying […]
Last week I posted a fascinating video which illustrated the need to anticipate the ripple effects of change (see Cats in Borneo). The sidebar below provides you […]
Have you ever made a decision that led to an unintended consequence? America’s Funniest Home Video’s has built a franchise on this premise. Trampolines, piñatas and […]
Earlier this week I shared a great infographic about differences in global leadership (24 Charts of Leadership Styles). It used the amazing work of Richard Lewis and his […]