4 Things Star Wars Teaches Us About Cross-Cultural Leadership As a professor I often tell my students that we will engage in learning and teaching together. […]
If you read my blogs you know that I am a firm believer in Peter Drucker’s adage that “organizational culture eats strategy for lunch”. In other words, […]
Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
For many years I worked in administration overseeing college and university recruitment and retention efforts. When our household had Junior and Freshman boys, I was enjoying […]
Last week I posted a fascinating video which illustrated the need to anticipate the ripple effects of change (see Cats in Borneo). The sidebar below provides you […]
Have you ever made a decision that led to an unintended consequence? America’s Funniest Home Video’s has built a franchise on this premise. Trampolines, piñatas and […]
Earlier this week I shared a great infographic about differences in global leadership (24 Charts of Leadership Styles). It used the amazing work of Richard Lewis and his […]
Word-of-mouth can determine whether businesses thrive and die! When people share their good (or not-so-good) stories, an organizations’ reputation quickly spreads. While word-of-mouth still occurs over cups of coffee […]