November 3, 2022
Published by Jeff Suderman at November 3, 2022
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A notice was posted on the door as I entered Chipotle this week. It warned me that that chicken was currently available as their transportation system […]
October 27, 2022
Published by Jeff Suderman at October 27, 2022
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“Meetings are usually toxic because they often convey an abysmally small amount of information per minute”.[1] Have you ever felt this way? Having sat through many […]
October 20, 2022
Published by Jeff Suderman at October 20, 2022
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I’ll start with a simple confession – I’ve read far too much on the subject of leadership. While I’m at it, here’s confession number two – […]
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June 30, 2022
Published by Jeff Suderman at June 30, 2022
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Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
January 29, 2015
Published by Jeff Suderman at January 29, 2015
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Mistakes are a part of life. When they are made, I am most interested in how people or organizations respond to them. Late last week, Intuit software […]