Innovation
November 3, 2022
A notice was posted on the door as I entered Chipotle this week. It warned me that that chicken was currently available as their transportation system […]
October 27, 2022
“Meetings are usually toxic because they often convey an abysmally small amount of information per minute”.[1] Have you ever felt this way? Having sat through many […]
October 20, 2022
I’ll start with a simple confession – I’ve read far too much on the subject of leadership. While I’m at it, here’s confession number two – […]
October 13, 2022
My news feed is filled with articles that provide easy answers. Do these headlines sound familiar? Seven steps to solving workplace conflict Three things that will change your life […]
September 15, 2022
As a futurist, I have been watching the trend of big data for some time. In fact, it has become so commonplace that it is not […]
August 18, 2022
While social media began as a social phenomenon, it quickly moved into our business and corporate lives. Whether it is Facebook, LinkedIn, Twitter, or a bevy […]
July 21, 2022
Today’s guest post is from Dr. Philip Foster. You can learn more about him and his work below. _________ Recently I read an article from The Verge by Rich […]
June 30, 2022
Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 23, 2022
The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
June 16, 2022
Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
June 2, 2022
For many years I worked in administration overseeing college and university recruitment and retention efforts. When our household had Junior and Freshman boys, I was enjoying […]
May 26, 2022
Last week I posted a fascinating video which illustrated the need to anticipate the ripple effects of change (see Cats in Borneo). The sidebar below provides you […]