Hotels
November 3, 2022
A notice was posted on the door as I entered Chipotle this week. It warned me that that chicken was currently available as their transportation system […]
October 27, 2022
“Meetings are usually toxic because they often convey an abysmally small amount of information per minute”.[1] Have you ever felt this way? Having sat through many […]
October 20, 2022
I’ll start with a simple confession – I’ve read far too much on the subject of leadership. While I’m at it, here’s confession number two – […]
June 30, 2022
Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
May 26, 2022
Last week I posted a fascinating video which illustrated the need to anticipate the ripple effects of change (see Cats in Borneo). The sidebar below provides you […]