Service

November 3, 2022

Preparing for the Unexpected: Building Organizational Resilience

A notice was posted on the door as I entered Chipotle this week. It warned me that that chicken was currently available as their transportation system […]
October 27, 2022

Making Meetings Matter

“Meetings are usually toxic because they often convey an abysmally small amount of information per minute”.[1] Have you ever felt this way? Having sat through many […]
October 20, 2022

The Leadership Elephant

I’ll start with a simple confession – I’ve read far too much on the subject of leadership. While I’m at it, here’s confession number two – […]
June 30, 2022

Customer Service – The Ritz-Carlton Way

Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
January 21, 2016

FutureWatch: The Move to CX – Self-Service

It is not unusual to hear companies speak of their desire to provide excellence in customer service. However, the emerging trend in customer service is having you […]