June 30, 2022
Published by Jeff Suderman at June 30, 2022
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Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 23, 2022
Published by Jeff Suderman at June 23, 2022
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The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
June 16, 2022
Published by Jeff Suderman at June 16, 2022
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Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
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August 13, 2015
Published by Jeff Suderman at August 13, 2015
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Today’s post contains 20 more great quotes from speakers at the Global Leadership Summit last week. If you missed the first post you can access it […]
August 11, 2015
Published by Jeff Suderman at August 11, 2015
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Last week I had the privilege of attending the annual two-day Global Leadership Summit (via video feed). I was impressed by the depth of speakers, the quality […]
August 6, 2015
Published by Jeff Suderman at August 6, 2015
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Mergers and acquisitions (M&A’s) are an important part of our business landscape. In America, about 10,000 of them occur each year. While organizations celebrate these acquisitions, their excitement […]
July 23, 2015
Published by Jeff Suderman at July 23, 2015
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I hear the word complex a lot. It helps us describe things like the paradoxical global village. It explains the rapid pace of change. It justifies […]
July 17, 2015
Published by Jeff Suderman at July 17, 2015
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I recently shared an article titled 5 Depressing Side Effects No One Tells You About Moving Abroad. For those who have moved or lived abroad, it […]
June 26, 2015
Published by Jeff Suderman at June 26, 2015
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I was recently asked to provide a reference for someone. This individual is great at what they do and I provided many positive remarks. However, the […]
May 5, 2015
Published by Jeff Suderman at May 5, 2015
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“Tesla isn’t a car company; it’s a battery company” (Montenegro). Last summer I blogged about Tesla’s ground-breaking decision to make all their Tesla automobile patents public […]
April 24, 2015
Published by Jeff Suderman at April 24, 2015
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Eight years ago we bought our first flat-screen television. About a month after this purchase my eight year old boldly told me that we needed another one […]
March 31, 2015
Published by Jeff Suderman at March 31, 2015
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What About Bob? is one of our favorite family movies. A memorable scene has a mentally troubled Bill Murray (Bob) telling his psychologist, “There are two kinds of […]