A common theme in my work relates to the complexities of leading an inter-generational workforce. We use different terms to describe these collections of unique mindsets and values […]
While social media began as a social phenomenon, it quickly moved into our business and corporate lives. Whether it is Facebook, LinkedIn, Twitter, or a bevy […]
It is not unusual to hear companies speak of their desire to provide excellence in customer service. However, the emerging trend in customer service is having you […]
If you pay attention to pop culture you will have noticed that Facebook founder Mark Zuckerberg and his wife Priscilla, recently gave birth to their first child […]
This week my baseball team, the Toronto Blue Jays, secured a playoff berth and home field advantage for the American league playoffs. Their meteoric rise to […]
Last week I had the privilege of attending the annual two-day Global Leadership Summit (via video feed). I was impressed by the depth of speakers, the quality […]