Innovation

September 1, 2022

How Do Leaders Deal With Disappointment?

Prior to some business travels I arranged for three people to help me with some small projects while I was away. As my trip was an extended […]
August 25, 2022

Defining Workplace Generations: Infographic

A common theme in my work relates to the complexities of leading an inter-generational workforce. We use different terms to describe these collections of unique mindsets and values […]
August 18, 2022

Why Businesses Need to Keep Social Media Social

While social media began as a social phenomenon, it quickly moved into our business and corporate lives. Whether it is Facebook, LinkedIn, Twitter, or a bevy […]
January 21, 2016

FutureWatch: The Move to CX – Self-Service

It is not unusual to hear companies speak of their desire to provide excellence in customer service. However, the emerging trend in customer service is having you […]
January 6, 2016

Fast Forward – Six Forecasts for 2016

Now that the New Year is underway, it is time to use my futurist skills and make some forecasts about things that I think will become prominent […]
December 31, 2015

2015 – A Year in Review

As I conclude my second year of blogging I wanted to reflect on the topics that interested you, my readers. In fact, many of my musings […]
December 11, 2015

A Zuckerberg Sized Conundrum: Assessing a Leaders Motive

If you pay attention to pop culture you will have noticed that Facebook founder Mark Zuckerberg and his wife Priscilla, recently gave birth to their first child […]
October 2, 2015

Thinking Outside the Bullpen: Strategic Innovation

This week my baseball team, the Toronto Blue Jays, secured a playoff berth and home field advantage for the American league playoffs. Their meteoric rise to […]
September 2, 2015

What’s Your Why? Assessing the Motives of a Leader

The more I study leadership the more I find myself focusing on one word – why. Why do we lead? Why do I lead? Why do […]
August 13, 2015

20 More Quotable Quotes from the Global Leadership Summit 2015 Part II

Today’s post contains 20 more great quotes from speakers at the Global Leadership Summit last week. If you missed the first post you can access it […]
August 11, 2015

20 Quotable Quotes from the Global Leadership Summit 2015 Part I

Last week I had the privilege of attending the annual two-day Global Leadership Summit (via video feed). I was impressed by the depth of speakers, the quality […]
July 23, 2015

The Difference Between Complicated and Complex

I hear the word complex a lot. It helps us describe things like the paradoxical global village. It explains the rapid pace of change. It justifies […]