June 30, 2022
Published by Jeff Suderman at June 30, 2022
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Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 23, 2022
Published by Jeff Suderman at June 23, 2022
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The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
June 16, 2022
Published by Jeff Suderman at June 16, 2022
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Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
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July 31, 2015
Published by Jeff Suderman at July 31, 2015
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Understanding exactly how you come to a decision is a complex undertaking. Understanding how organizations make decisions is even more challenging! However, when you understand how organizations […]
July 23, 2015
Published by Jeff Suderman at July 23, 2015
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I hear the word complex a lot. It helps us describe things like the paradoxical global village. It explains the rapid pace of change. It justifies […]
June 26, 2015
Published by Jeff Suderman at June 26, 2015
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I was recently asked to provide a reference for someone. This individual is great at what they do and I provided many positive remarks. However, the […]
June 2, 2015
Published by Jeff Suderman at June 2, 2015
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This week I have the privilege of conducting some workshops with higher education professionals in Florida at the NACCAP ‘15 conference. I will be speaking about […]
May 19, 2015
Published by Jeff Suderman at May 19, 2015
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“After nearly seven years as CFO, I will be retiring from Google to spend more time with my family”. This was how Patrick Pichette, one of […]
May 8, 2015
Published by Jeff Suderman at May 8, 2015
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Our business lives are full of rhetoric like ‘give 110%’, ‘be the best’ or ‘leave it all on the table’. However, often our best falls well short […]
April 15, 2015
Published by Jeff Suderman at April 15, 2015
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When sports teams make it to the playoffs they often speak of the need to play at a higher level. Players and coaches refer to it […]
April 13, 2015
Published by Jeff Suderman at April 13, 2015
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“We didn’t design the new Wired [on-line magazine] to be perfect. We designed it to be perfected” (Scott Dadich). Wired magazine recently launched a new web […]