June 30, 2022
Published by Jeff Suderman at June 30, 2022
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Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 23, 2022
Published by Jeff Suderman at June 23, 2022
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The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
June 16, 2022
Published by Jeff Suderman at June 16, 2022
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Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
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March 25, 2016
Published by Jeff Suderman at March 25, 2016
Whenever I receive an email from the trend-watching organization called Shaping Tomorrow I get excited! Yesterday’s content was particularly insightful and I wanted to share some of the […]
March 7, 2016
Published by Jeff Suderman at March 7, 2016
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Today’s guest post is from David Burkus and is an excerpt from his upcoming book, Under New Management, which will be released on March 15. You can find […]
February 26, 2016
Published by Jeff Suderman at February 26, 2016
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My teenage son recently joined me on a business trip to Florida. Our location afforded us the opportunity to spend a day at Epcot Center, a Disney […]
January 21, 2016
Published by Jeff Suderman at January 21, 2016
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It is not unusual to hear companies speak of their desire to provide excellence in customer service. However, the emerging trend in customer service is having you […]
January 6, 2016
Published by Jeff Suderman at January 6, 2016
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Now that the New Year is underway, it is time to use my futurist skills and make some forecasts about things that I think will become prominent […]
December 31, 2015
Published by Jeff Suderman at December 31, 2015
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As I conclude my second year of blogging I wanted to reflect on the topics that interested you, my readers. In fact, many of my musings […]
December 11, 2015
Published by Jeff Suderman at December 11, 2015
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If you pay attention to pop culture you will have noticed that Facebook founder Mark Zuckerberg and his wife Priscilla, recently gave birth to their first child […]
November 18, 2015
Published by Jeff Suderman at November 18, 2015
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Education is important. This societal norm is embraced by most people in North America. In fact, it is a foundational value of our social fabric. But […]
October 19, 2015
Published by Jeff Suderman at October 19, 2015
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An old adage advises us not to put all our eggs in one basket. We’ve all applied this principle to matters such as our finances, our time […]