Blog
June 30, 2022
Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 23, 2022
The Kodak story reminds us that ongoing organizational success is earned and cannot be assumed. Once heralded as the global leaders in photography, their inability to […]
June 16, 2022
Imagine that your boss has sent you to an all-day workshop at the local Hilton. His last minute invitation meant you don’t even know the workshop […]
October 21, 2021
A recurring theme has been present in several consulting conversations lately. Be it at a networking event, over a drink, in the boardroom, or on a […]
October 14, 2021
Today’s content was originally posted by my colleague Paul Sohn. It contains a fantastic overview of global leadership styles and he graciously allowed me to recycle it for your enjoyment. I had […]
October 7, 2021
A few years ago, a momentous technological feat quietly occurred. A computer beat the world’s best Go player in a best-of-five match. In fact, the Google […]
September 30, 2021
In the classic comedy movie What About Bob, Bill Murray tells his therapist, “There are two kinds of people in the world: those who love Neil Diamond and […]
September 23, 2021
Do you have a one-on-one with your team members every month? If not, it’s time to start! One of the most important parts of being a […]
September 16, 2021
The past decade has had significant focus on the impact Gen Y is having on our workplaces. Since different generations are raised with different values, it’s […]
September 9, 2021
Why leaders need to ask good questions in team meetings Leaders ask questions for many reasons, but the key reason is to collect input about their […]
September 2, 2021
Power is something which gives us the ability to influence or direct other people. It is an invisible but powerful force in our lives and our […]
August 26, 2021
Many years ago I solicited the insight of my boss regarding a difficult choice for a hiring decision. However, instead of giving his input, he provided me with […]