Blog

July 14, 2022

Why is organizational success important?

Some of my most interesting insights are gleaned from real-life. Like orange trees (see The Tale of the Orange and the Lemon Tree)! This week an orange […]
July 7, 2022

Leading Change [Infographic]

When I ask people to define effective leadership I get a wide array of answers. However, they often share a common them and it is something called change. […]
June 30, 2022

Customer Service – The Ritz-Carlton Way

Today’s blog contains a summary of a presentation about customer service. These ideas were delivered by Donald Lenahan, the Director of Hotel Operations at the Ritz-Carlton […]
June 2, 2022

3 Trends in College & University Recruitment

For many years I worked in administration overseeing college and university recruitment and retention efforts. When our household had Junior and Freshman boys, I was enjoying […]
May 26, 2022

[Infographic] Anticipating the Ripple Effects of Change (Part 2): Driverless Cars

Last week I posted a fascinating video which illustrated the need to anticipate the ripple effects of change (see Cats in Borneo). The sidebar below provides you […]
May 19, 2022

The Ripple Effects of Change (Part 1): Cats in Borneo

Have you ever made a decision that led to an unintended consequence? America’s Funniest Home Video’s has built a franchise on this premise. Trampolines, piñatas and […]
May 12, 2022

27 Charts of Leadership Communication Styles Around the World

Earlier this week I shared a great infographic about differences in global leadership (24 Charts of Leadership Styles). It used the amazing work of Richard Lewis and his […]
May 5, 2022

Trend Watch: Rate the Rater

Word-of-mouth can determine whether businesses thrive and die! When people share their good (or not-so-good) stories, an organizations’ reputation quickly spreads. While word-of-mouth still occurs over cups of coffee […]
April 28, 2022

Going Tribal: When Globalization Fails

Much ado about globalization has occurred over the past two decades. Spurred by technology, the ease of travel and our never-ending appetite for cheap products, our […]
April 21, 2022

19,739 Definitions of Leadership (or Baking a Cake with One Ingredient)

In the past 15 months, 19,739 people (and counting) have responded to a discussion forum on LinkedIn. The question posed was rather simple, “What is the single-most important quality for […]
April 14, 2022

My Favorite Leadership Quality (It Begins with ‘H’…)

Several months ago I blogged about how an on-line discussion thread sought to define leadership in one word (see 19,731 Definitions of Leadership). It was an […]
April 7, 2022

20 Quotes from Alvin Toffler: Honoring a Pioneer

This week the world lost a great mind when Alvin Toffler passed away at the age of 87. Perhaps the greatest futurist of his time, Toffler is best known […]